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“Our core ethos revolves around transparency and value.” **Regions of operation:** Africa and the Middle East **Countries of expertise:** Botswana, Tanzania, South Africa **Special categories:** Over the Top Trips, Adventure, Villas **What kind of traveler absolutely loves your trips?** Experience-seeking couples and families with youthful spirits looking for value and transparency. They want to immerse themselves in the newest experiences in each destination they travel to. Our core clientele is consistently between 30-55 years old, fun, and jet setting. **What is one of your all-time favorite experiences you've been able to pull off for guests?** We arranged the most bougie, over-the-top Kilimanjaro treks on record. For 20 super high-end clients – some of which renowned restaurant owners – created top-end luxury in one of the world’s most challenging destinations.We hired a staff of 250 people, including guides, porters, a chef team of 12, and back-of-house crew. We created everything from monogram Frette sheets to Bulgari bath products. For added creature comforts, we coordinated 8 shower tents with hot water, nightly turndown amenities from Swiss chocolate, fresh Parmesan, biscotti for breakfast – absolutely everything to make a group like this happy. And we exceeded all expectations with 100% summiting rate and memories to last a lifetime. **Do you think the events of recent years have permanently changed the role of the specialist/agent? Any forever pivots that you've made?** The pandemic unfortunately caused a lot of complacency both in product offerings as well as service standards. This phenomenon created the opportunity for us to take control of planning unbiased, quality itineraries and the ability to leverage our rich on-ground relationships to pass on extraordinary value to our clients who were not getting what they needed. The constant desire to be innovative while simultaneously offering value will always be a part of our DNA.

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